A:Yes, other cables can be used, but to ensure the utmost safety and performance, we strongly recommend using your device's original cable (OEM) or a certified third-party cable (MFI) to charge your devices with the PowerPort Qi wireless charger.

 

A:Make sure that the AC adapter that you use has a minimum output of 2A, otherwise your devices may not charge properly.

 

A:Charging speed varies widely depending on the device. This PowerPort Qi wireless charger delivers a maximum charge current of 1A.

 

Q:What if the PowerPort Qi wireless charger is not charging my device(s)?
A:
1. Check to ensure that your device is Qi-compliant.
2. Check to ensure that the AC adapter you're using with the PowerPort Qi wireless charger has an output of 2A or more.
3. Check to ensure that you are placing your phone on the center of the PowerPort Qi wireless charger.
4. The PowerPort Qi wireless charger's cable may be faulty. Try using a different cable. If the problem persists, please email us at support@anker.com to claim your 18-month warranty.

 

It depends on your device, but wireless charging generally charges at a slower rate than a charging cable.

 

The PowerPort Qi wireless charger only emits non-ionizing radiation which is not harmful to humans.

 

No. Wireless chargers use frequencies between 110-205kHz, which are in a different range than most wireless devices.

 

When in use, this charger’s temperature should not exceed 104°F/40°C.